Frequently Asked Questions
Answers to the questions most frequently asked: Accounts, Sales, Premium materials, Lessons, Logging in, and more
Accessing Printable and Audio Materials
- PDFs are Printing with Random Symbols Instead of Notes
- Why Can’t I Access Premium Features or Materials Even Though I’m a Premium Member?
- How Do I Download Previously Purchased Materials?
- Why Can’t I Access My Materials on my iPhone/iPad?
- How Do I Download Premium Materials?
- How Can I Get Sheet Music For the Popular Songs?
How to Manage Premium
Premium Gift Codes
- I Bought a Gift Code, Why Don't I Have Premium?
- Does a Premium Gift Code Ever Expire?
- What if the Gift Code Recipient Already Has a Premium Membership?
- Can I Purchase Premium Gift Codes for Students in Different Households?
- If I Give a Premium Gift Code to Someone, Will the Recipient Need to Enter Their Credit Card Information?
- Can I Purchase a Membership for Someone Else?