Frequently Asked Questions

Managing Premium Memberships

• Do you offer Lifetime Memberships?
• Buy Now Pay Later with Klarna
• Where do I begin if I've played piano before?
• I want to buy Premium, but I don't want my subscription to automatically renew.
• If I cancel, will I get refunded?
• How do I Cancel my Premium Membership?

Printable and Audio Materials

• How Do I Download Premium Materials?
• Why can’t I access premium features even though I’m a premium member?
• How do I download materials I've previously purchased from the Hoffman Academy Store?
• Why Can’t I Access My Materials on my iPhone/iPad?
• How Can I Get Sheet Music For the Popular Songs?
• How Do I Access the Free Materials for Lesson 1?

Pricing and Discounts

• Do you have discounts for seniors or military?
• How much does it cost to add additional students to a Premium Membership?
• Are the prices listed in USD?
• Where can I purchase Premium Membership on sale?
• Can I get a refund on a Premium Membership I've purchased on sale?

Games

• How many levels are there in the games?
• The sound in the games is not working.

Lessons, App, and Video Production

• Manage Email Notifications
• Introducing Student Progress Reports
• Student Homescreen and Family Dashboard!
• Points Breakdown
• How Do You Film and Edit Your Lessons?
• Do You Have An App?

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Premium Gift Codes

• Do you sell gift memberships?
• I am having trouble activating a Premium Gift Code

Education Savings Accounts and Charter Schools

• I purchased through my ESA or Charter School. Why don't I have access yet?
• How do I place an ESA order through Odyssey? (Louisiana, Texas, Utah, and Wyoming Students)
• Are you part of my state’s ESA or a vendor with my charter school?

Teacher Studio

• Getting Started with Teacher Studio
• Teacher Studio Information