Frequently Asked Questions
Answers to the questions most frequently asked: accounts, sales, premium materials, lessons, logging in, and more!
Accessing Printable and Audio Materials
- Why can’t I access premium features even though I’m a premium member?
- How Do I Download Previously Purchased Materials?
- Why Can’t I Access My Materials on my iPhone/iPad?
- How Do I Download Premium Materials?
- How Can I Get Sheet Music For the Popular Songs?
- How Do I Access the Free Materials for Lesson 1?
How to Manage Premium
- Where do I begin if I've played before?
- I just bought Premium, but my account's still asking me to sign up for Premium.
- I want to add a student to Premium, but it's charging me for more than one student.
- I want to buy Premium, but I don't want it to automatically renew.
- If I cancel, will I get refunded?
- How do I Cancel my Premium Membership?
Premium Gift Codes
- My gift code link isn't working
- Is Lifetime different than a normal Premium membership?
- I bought a Premium code, but nothing changed in my account.
- Does a Premium Gift Code Ever Expire?
- What if the Gift Code Recipient Already Has a Premium Membership?
- Can I Purchase Premium Gift Codes for Students in Different Households?
Sales and Discounted Pricing
- How much are sale prices?
- My discount did not apply at checkout.
- Where can I buy the sale?
- Are the prices USD?
- Can I get a refund on the sale price?
- How much is it for additional students?