Frequently Asked Questions

Accessing Printable and Audio Materials

• Why can’t I access premium features even though I’m a premium member?
• How Do I Download Previously Purchased Materials?
• Why Can’t I Access My Materials on my iPhone/iPad?
• How Do I Download Premium Materials?
• How Can I Get Sheet Music For the Popular Songs?
• How Do I Access the Free Materials for Lesson 1?

How to Manage Premium

• I want to add a student to Premium, but it's charging me for more than one student.
• I want to buy Premium, but I don't want it to automatically renew.
• If I cancel, will I get refunded?
• How do I Cancel my Premium Membership?

Premium Gift Codes

• My gift code link isn't working
• Is Lifetime different than a normal Premium membership?
• I bought a Premium code, but nothing changed in my account.
• Does a Premium Gift Code Ever Expire?
• What if the Gift Code Recipient Already Has a Premium Membership?
• Can I Purchase Premium Gift Codes for Students in Different Households?

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Sales and Discounted Pricing

• Can I get prorated if I'm upgrading to Lifetime?
• Do you have discounts for seniors or military?
• The Sale Price Isn't Showing Up at Checkout
• I’m Already a Premium Member. Can I Get the Sale Price for an Added Year?

Games

• How many levels are there in the games?
• The sound in the games is not working.

Choosing, Owning, and Caring for a Piano

• How Do I Care for and Tune My Piano?
• Do I Need a Better Instrument?
• What Kind of Piano or Keyboard Should I Have?

Advanced Music Lessons and Finding an In-Person Teacher

• How Do I Find a Live Piano Teacher?
• Do You Offer Advanced Piano Lessons, or Adult Piano Lessons?

Hoffman Academy Lessons, App, and Video Production

• How Do You Film and Edit Your Lessons?
• Do You Have An App?
• Why is Your Program Promoted as “Free” When You Charge For It?