Why can’t I access premium features even though I’m a premium member?

There are a few issues that could cause this problem:

• Reason 1: If you've purchased Premium using a pre-purchased gift code, we may need to activate the code for you. Please send us an email at [e-mail] to verify your code has been activated.
  
  
• Reason 2: You might not be logged in to the correct student profile. Click the avatar at the top right corner of your screen, then click "Switch students" from the drop-down menu. Choose a student profile with a 

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• Reason 3: Your most recent subscription payment may have failed, expiring your Premium membership. Visit your "Account dashboard" and click on "Billing & Subscription" to check your last successful payment date and make sure your card on file is correct.

If these suggestions don’t restore your access to Premium features, please let us know and we’ll be happy to help!