There are a few issues that could cause this problem:
- Reason 1: Make sure you've fully activated your gift code! It's a two-step process. Check your email for the link, then go to your Account Page, and click the box as seen below.
- Reason 2: You might not be logged in to the correct student profile. Click the avatar at the top right corner of your screen, then click "Switch students" from the drop-down menu. Choose a student profile with a
- Reason 3: Your most recent subscription payment may have failed, expiring your Premium membership. Visit your Account dashboard and click on Billing to check your last successful payment date and make sure your card on file is correct.
If these suggestions don’t restore your access to Premium features, please let us know and we’ll be happy to help!
Bought in December the yearly membership for my two kids. And the code has been claimed but our account is saying we are not premium members.
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